DEMO ONLY — NOT AN OFFICIAL GOVERNMENT WEBSITE City of Underton, TX is a fictional municipality. All data is fictional. Portfolio demonstration by Lowboy Digital LLC — not affiliated with any government entity.

City of Underton, Texas (fictional)

Agency Drupal Sustainment & 508 Ops Console · Staff only (mock)

Book of Knowledge — sustainment handoff

Everything an incoming team needs to operate the site. Contacts are fictional.

Architecture

Runbooks

Apply a security advisory
  1. Read advisory; rate per policy (Critical = 72 h).
  2. Branch, composer update drupal/MODULE --with-dependencies.
  3. Deploy to test; run smoke tests + automated a11y scan.
  4. Snapshot prod; deploy in window; run drush updb and drush cr.
  5. Log in Patches table; notify web team.
Restore from backup
  1. Declare incident; freeze content edits.
  2. Select restore point from Backup log.
  3. Restore to staging first; verify smoke tests.
  4. Promote; record RTO achieved.
Publish an emergency alert
  1. Create Alert content; skip Review with on-call approval.
  2. Purge CDN cache for /.
  3. Confirm banner on mobile and with a screen reader.
Semiannual 508 report
  1. Run full-site scan + manual sample of top 25 templates.
  2. Generate report on the 508 Reports page.
  3. File tickets for new issues; send summary to the Accessibility Coordinator.

Contacts & escalation (fictional)

Escalation contacts
RoleNameContact
City Web ManagerDana Whitlockwebmanager@underton.example
Accessibility CoordinatorLuis Ferreiraa11y@underton.example
IT Security OfficerPriya Ramansecurity@underton.example
Sustainment on-callRotation(555) 010-0199

Credentials

Stored in vault — not shown. All admin, hosting, CDN, and third-party credentials live in the agency password vault with named access. Request access through the IT Security Officer. Never paste secrets into tickets or this document.

Recurring calendar